ERP Support Team Coordinator (Contractor Role)

All applications will be reviewed, however only suitable candidates will be contacted directly for further discussion. We thank you for your time and consideration!

Responsibilities:

• Coordinate support team, guiding and helping them so they can be successful;
• Provides a clear direction in regard to the daily tasks for support team;
• Monitoring incidents and IT changes;
• Manage equipment inventory process for printers and mobile devices;
• Analyze and provide level 2 technical support for mobile devices and printers used by sales team and for JTI IT Sales Applications (ERP and SFA);
• Provide suitable solutions for minor issues/errors based on the understanding of the ERP system and business processes;
• Analyze, develop and implement minor changes;
• Identify possible issues and escalate the problem further to IT responsible;
• Ensure that internal procedures are followed;

• Bachelor’s degree (Informatics / Technical profile faculty);
• Have a minimum 1 year experience as an IT Support or similar position;
• Good knowledge of English language;
• Ability to carry out assigned projects to completion;
• Good communication skills;
• Proactive attitude;
• Have strong analytical & problem solving skills;
• Have a strong customer focus;
• Good knowledge about mobile devices (Android and iOS);
• Knowledge of SQL is a plus.

• The opportunity to develop your career in a prestigious multinational company, working with highly professional people;
• Continuous professional support;
• An open and friendly working environment.