ERP Support Team Coordinator (Contractor Role)

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Angajator: JTI Romania
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 09.11.2021

    All applications will be reviewed, however only suitable candidates will be contacted directly for further discussion. We thank you for your time and consideration!

    Responsibilities:

    • Coordinate support team, guiding and helping them so they can be successful;
    • Provides a clear direction in regard to the daily tasks for support team;
    • Monitoring incidents and IT changes;
    • Manage equipment inventory process for printers and mobile devices;
    • Analyze and provide level 2 technical support for mobile devices and printers used by sales team and for JTI IT Sales Applications (ERP and SFA);
    • Provide suitable solutions for minor issues/errors based on the understanding of the ERP system and business processes;
    • Analyze, develop and implement minor changes;
    • Identify possible issues and escalate the problem further to IT responsible;
    • Ensure that internal procedures are followed;
    Requirements:
    • Bachelor’s degree (Informatics / Technical profile faculty);
    • Have a minimum 1 year experience as an IT Support or similar position;
    • Good knowledge of English language;
    • Ability to carry out assigned projects to completion;
    • Good communication skills;
    • Proactive attitude;
    • Have strong analytical & problem solving skills;
    • Have a strong customer focus;
    • Good knowledge about mobile devices (Android and iOS);
    • Knowledge of SQL is a plus.
    You will have:
    • The opportunity to develop your career in a prestigious multinational company, working with highly professional people;
    • Continuous professional support;
    • An open and friendly working environment.
    * Fixed term contract (1 year) with possibility of extension.