Operations Team leader (telesales)
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Requirements:
- At least 2-3 years management experience in a similar position in a BPO/Contact Center environment; telesales and inbound experience is a competitive advantage;
- Experienced in customer relationship management;
- Excellent people and team management;
- Self-starter, ambitious, well organized, able to assimilate information and learn quickly;
- Very accurate and reliable, focused on quality;
- Analytical person, problem solving, solution and people oriented;
- Good communication and interpersonal skills; easy adaptable to new things and to a dynamic company and environment;
- Good knowledge of MS Office;
- Good level of English;
- University Degree.
Your Role:
- Manage people, tools, processes and procedures in order to ensure delivery of service to a dynamic and varied customer base in due time;
- Provide day-to-day support, coaching, direction and leadership to team members;
- Monitor the team performance on a daily basis and ensure the accomplishment of the individual and team objectives and Key Performance Indicators;
- Build strong communication with Client's key stakeholders and act as the main point of contact;
- Identify and drive processes optimization and productivity improvement;
- Ensure planning, scheduling, procedures and code of conduct are respected by all team members;
- Attend meetings and present performance indicators during internal or external operations reviews.
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