Operations Team leader (telesales)

Angajator: confidential
  • Vanzari
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Brasov
  • Iasi
  • Actualizat la: 19.10.2021

    - At least 2-3 years management experience in a similar position in a BPO/Contact Center environment; telesales and inbound experience is a competitive advantage;
    - Experienced in customer relationship management;
    - Excellent people and team management;
    - Self-starter, ambitious, well organized, able to assimilate information and learn quickly;
    - Very accurate and reliable, focused on quality;
    - Analytical person, problem solving, solution and people oriented;
    - Good communication and interpersonal skills; easy adaptable to new things and to a dynamic company and environment;
    - Good knowledge of MS Office;
    - Good level of English;
    - University Degree.


    Your Role:
    - Manage people, tools, processes and procedures in order to ensure delivery of service to a dynamic and varied customer base in due time;
    - Provide day-to-day support, coaching, direction and leadership to team members;
    - Monitor the team performance on a daily basis and ensure the accomplishment of the individual and team objectives and Key Performance Indicators;
    - Build strong communication with Client's key stakeholders and act as the main point of contact;
    - Identify and drive processes optimization and productivity improvement;
    - Ensure planning, scheduling, procedures and code of conduct are respected by all team members;
    - Attend meetings and present performance indicators during internal or external operations reviews.