Compliance - Customer Service Representative

Key Responsibilities    

• Internal SOX (Sarbanes-Oxley Compliance) Control Execution for Central Europe for all Businesses (seed and crop protection) o Check pending transaction in WD-1 of the current month to ensure proper action to be taken in connection with month closing by the CSR
  • Create month-end reports on the 1st / 3rd day of the following month for both platform seeds and crops o Distribute the Reports to the CSTL and Finance o Ensure that open positions on the Month End Reports are commented within the first week of the month o Create the monthly SOX sample reports
    • Select the monthly Samples and distribute the reports to CSTL 
    • Collection of the monthly samples to ensure all evidence are gathered, sufficient and stored on
      SharePoint/local country folder after signing off
  • Keep review and up to date the guidelines for the Internal Controls o Participate and provide the Reports and Evidence related to the Internal Control Audit o First contact for the Internal Control Team  o Support granted to CSL during external audits and overall
     
• Pricing  o Backup for Romania Pricing Coordinator:  
  • Setup prices in SAP against Approval for hBiz
  • Ensure Communication with Pricing Team for hDAS
    Supervise 
• Reports to Customer Service Country Leaders
    

• Internal: Customer Service Leader, Customer Service Representatives, SME, Commercial, Compliance Team
• External: External auditors

• Understand the business and ensure proper compliance review
• Proactive implication and issue resolution
• Zero non-compliance during internal or external audits
• Comply with internal and external control requirements
   

• University graduate 
• At least 2-3 years’ experience in a similar position or in customer service 
• Good command on English for both verbal and written communication 
• Strong attention to details; analytical skills
• Strong coordination skills with good initiative to problem solve 
• Ability to work autonomously, but also as a team player
• Cross-functional collaboration
• Intermediate to advanced knowledge of Microsoft Office (Word/Excel/PowerPoint)
• ERP system knowledge (SAP) and financial background is a plus