Junior/Medior Technical Support Engineer - CIO GRM & GLO, Iasi

Angajator: UniCredit Services
Domeniu:
  • Banci
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Iasi
  • Actualizat la: 28.10.2021
    Scurta descriere a companiei

    UniCredit Services is the global service Company of UniCredit that provides solutions in the Information & Communication Technology (ICT), Back Office & Middle Office, Real Estate, Security and Global Sourcing areas. The Company has about 11.000 colleagues and oversees activities in: Austria, Germany, Italy, Poland, United Kingdom, Czech Republic, Romania, Slovakia, Hungary, plus 2 branches: one located in New York and one in Singapore.

    Cerinte

    • Daily Incident Management and production issues prioritization and resolution
    • Ensures availability when required even outside standard working hours (on-call available)
    • Monitoring of critical servers/applications using Spunk, Dyntrace and preparation of reports
    • Accountable for the delivery of Root Cause Analysis and problem resolution within given target by facilitating/orchestrating the planning and coordination with other internal support groups, technical leads, engineers, suppliers, Customer/s
    • Act as an escalation point for Customer/other departments to expedite problem resolution;
    • Coordination with suppliers, contractors, 3rd parties, etc. to ensure timely problem resolution and contractual clauses/SLAs are respected
    • Conduct Post Resolution Review of critical problems and support to follow up of their activities together with Service Delivery Manager;
    • Identifying and resolving the root cause of a problem and prevention of incidents and returning the
    service to normal level as soon as possible, with smallest possible business impact. (SLA compliance)
    • Tracking/clustering of incidents in the various integrated tools with proposals for prioritization
    • Contact infrastructure team for problems in critical servers

    Responsabilitati

    • Bachelor’s degree completed.
    • Proven experience with the applications of Incident/Problem/Change Management processes and best practices
    • Proven experience in managing L1, L2, L3 support for application / infrastructure perimeters
    • Proven experience in preparing functional/technical/user documentation using MS Office and/or other tools
    • Basic/Medium skills in using Business Intelligence tools
    • Experience with Remedy, HPSM, Splunk, Dynatrace tools is a plus
    • Knowledge of IT infrastructure and familiar with web technologies (user level), ITIL certification is a plus
    • Knowledge of the banking business flow or the banking concepts is considered a plus
    • Knowledge of Database concepts (Oracle, DB2) and SQL
    Good knowledge of Java debugging and analysis and networking concepts, considered a plus
    • Test/debugging skills using SoapUi or any other debugging tools
    • Language skills: English (B2/C1); German and Italian are considered a plus

    Alte informatii

    Flexible working hours;
    ▪ The possibility of working remote 2 days/ week;
    ▪ A professional but still friendly work environment;
    ▪ Access to our benefits platform with a dedicated budget that you will be able to use, in order to choose the most suitable benefits for you;
    ▪ Healthcare services from one of the agreed providers (3 potential options);
    ▪ Holidays accorded based on your working experience (21 up to 25 days);
    ▪ Career in a leading international banking group, build on the diversity of its strong local roots;
    ▪ Dynamic and multinational environment, full of growing opportunities;
    ▪ Enhance knowledge and skills, setting solid foundations for a professional development in the IT area of the financial industry