Junior/Medior Technical Support Engineer - CIO GRM & GLO, Iasi

We share one common purpose – empowering communities to progress.
We are change makers, and we are not afraid of thinking big. Are you one of us?

• Daily Incident Management and production issues prioritization and resolution
• Ensures availability when required even outside standard working hours (on-call available)
• Monitoring of critical servers/applications using Spunk, Dyntrace and preparation of reports
• Accountable for the delivery of Root Cause Analysis and problem resolution within given target by facilitating/orchestrating the planning and coordination with other internal support groups, technical leads, engineers, suppliers, Customer/s
• Act as an escalation point for Customer/other departments to expedite problem resolution;
• Coordination with suppliers, contractors, 3rd parties, etc. to ensure timely problem resolution and contractual clauses/SLAs are respected
• Conduct Post Resolution Review of critical problems and support to follow up of their activities together with Service Delivery Manager;
• Identifying and resolving the root cause of a problem and prevention of incidents and returning the
service to normal level as soon as possible, with smallest possible business impact. (SLA compliance)
• Tracking/clustering of incidents in the various integrated tools with proposals for prioritization
• Contact infrastructure team for problems in critical servers

• Bachelor’s degree completed.
• Proven experience with the applications of Incident/Problem/Change Management processes and best practices
• Proven experience in managing L1, L2, L3 support for application / infrastructure perimeters
• Proven experience in preparing functional/technical/user documentation using MS Office and/or other tools
• Basic/Medium skills in using Business Intelligence tools
• Experience with Remedy, HPSM, Splunk, Dynatrace tools is a plus
• Knowledge of IT infrastructure and familiar with web technologies (user level), ITIL certification is a plus
• Knowledge of the banking business flow or the banking concepts is considered a plus
• Knowledge of Database concepts (Oracle, DB2) and SQL
Good knowledge of Java debugging and analysis and networking concepts, considered a plus
• Test/debugging skills using SoapUi or any other debugging tools
• Language skills: English (B2/C1); German and Italian are considered a plus

Flexible working hours;
▪ The possibility of working remote 2 days/ week;
▪ A professional but still friendly work environment;
▪ Access to our benefits platform with a dedicated budget that you will be able to use, in order to choose the most suitable benefits for you;
▪ Healthcare services from one of the agreed providers (3 potential options);
▪ Holidays accorded based on your working experience (21 up to 25 days);
▪ Career in a leading international banking group, build on the diversity of its strong local roots;
▪ Dynamic and multinational environment, full of growing opportunities;
▪ Enhance knowledge and skills, setting solid foundations for a professional development in the IT area of the financial industry