L2 Support Technician

Angajator: Auchan Retail Romania
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 25.10.2021
    Scurta descriere a companiei

    Auchan Retail este unul dintre cele mai importante lanturi comerciale, locul 11 în lume, prezent în 17 tari, cu peste 3.700 magazine si aproape 350.000 de angajati.

    Primul magazin din tara noastra a fost deschis la 7 noiembrie 2006, în cartierul Titan, iar în prezent Auchan România numără 33 de hipermarketuri, o retea de magazine MyAuchan si 10.000 de angajati.

    Succesul nostru l-am realizat cu oameni ca tine: motivati, implicati, responsabili si ambitiosi.Daca iti doresti sa activezi intr-un mediu de lucru civilizat si colegial, cu numeroase posibilitati de implinire profesionala, trimite CV-ul direct pe acest site sau creaza-ti cont pe site-ul Auchan, sectiunea Cariera.

    Cerinte

    To ensure that the services provided to our customers are continuously available and performing up to Service Level Agreement (SLA) performance levels in accordance with the quality assurance and safety plan.

    Must demonstrate basic technical knowledge with a minimum of 1 year of IT support experience
    Basic understanding of networking, Linux and ITIL concepts are nice to have
    Excellent written and verbal communication skills
    Very good level of English language (B2 minimum)
    Available to work in a 24/7 schedule
    Motivated to learn and develop technical skills.

    Responsabilitati

    Monitors physical resources (disks, robots, controllers, etc.) and logical resources (software, disk space, etc.)
    Monitors of flows between applications
    Analyses the events detected on servers or flows between different applications, solves the issues or escalate them to responsible teams
    Responsible with starting, stopping and constantly monitoring of the IT resources respecting the daily schedule
    Handles both technical and functional incidents and solves them or escalate them according to the existing procedures using ticketing systems
    Launches recovery tools or commands (manual recovery, reconfiguration of IT resources, copying of files, backup operations)
    Responsible with maintaining the knowledge database updated through documentation of the issues encountered and techniques used to solve them for future reference.

    Aplicand la acest anunt va exprimati acordul ca datele dvs. sa fie transmise si procesate de catre Auchan Retail Romania. Consultati Politica de procesare a datelor personale a Auchan Retail Romania >>