Helpdesk Support Engineer
Mellon Romania, a subsidiary of Mellon Technologies and member of Mellon Group of Companies, was founded in 2001 in Bucharest. Our offering consists of specialized technological solutions and value added services, to serve the increasing needs of financial institutions and organizations with strong consumer transactions business, such as Retail Banks, Public Utilities, Telecommunications Providers and large Private Companies.Requirements
At least 2 years proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
Hands-on experience with Windows/Linux OS environments
Good understanding of computer systems, mobile devices and peripheral devices
Excellent problem-solving and communication skills
Experience with virtualization solution (vmWare)
Experience with backup solution (Veeam)
Knowledge of mass deployment solution
Computer Science or similar relevant degree
First point of contact for company’s employees seeking technical assistance over the ticketing system or email
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Perform remote troubleshooting through diagnostic techniques.
Install and Configure end point corporate applications and Windows OS Profession Edition
Resolving problems with networks and other computer systems
Create and manage active directory users and groups.
Prioritize and manage several open technical issues at one time.
Document technical knowledge in the form of notes and manuals
What we offer
Opportunities to evolve into an international working environment
Multicultural and excellent working environment
Training and development opportunities