Helpdesk Support Engineer

Employer: Mellon Romania
Domain:
  • IT Hardware
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 21.10.2021
    Short company description

    Mellon Romania, a subsidiary of Mellon Technologies and member of Mellon Group of Companies, was founded in 2001 in Bucharest. Our offering consists of specialized technological solutions and value added services, to serve the increasing needs of financial institutions and organizations with strong consumer transactions business, such as Retail Banks, Public Utilities, Telecommunications Providers and large Private Companies.

    Requirements

    At least 2 years proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
    Hands-on experience with Windows/Linux OS environments
    Good understanding of computer systems, mobile devices and peripheral devices
    Excellent problem-solving and communication skills
    Experience with virtualization solution (vmWare)
    Experience with backup solution (Veeam)
    Knowledge of mass deployment solution
    Computer Science or similar relevant degree

    Responsibilities

    First point of contact for company’s employees seeking technical assistance over the ticketing system or email
    Diagnose and troubleshoot technical issues, including account setup and network configuration.
    Perform remote troubleshooting through diagnostic techniques.
    Install and Configure end point corporate applications and Windows OS Profession Edition
    Resolving problems with networks and other computer systems
    Create and manage active directory users and groups.
    Prioritize and manage several open technical issues at one time.
    Document technical knowledge in the form of notes and manuals

    Other info

    What we offer

    Opportunities to evolve into an international working environment
    Multicultural and excellent working environment
    Leading-edge technology
    Training and development opportunities