Customer Care Agent – financial services (tax recovery & reimbursement)

ABC Human Capital este urmarea fireasca a experientei castigate de fondatorul companiei, in acest domeniu vast, complex, provocator, in continua miscare si schimbare al resurselor umane.
Anul 2005 a reprezentat momentul concretizarii unui ideal: fondarea unei agentii de recrutare si executive search ce pune la dispozitia clientilor sai atat consultanta in recrutare si headhunting, precum si intreaga gama de servicii aferente capitalului uman.
Adaptam cu succes noile tendinte din domeniul Resurselor Umane si utilizam creativ oportunitatile pe care le ofera mediul economic pentru atingerea target-urilor comerciale si de comunicare ale partenerilor nostri.
Activitatea noastra se traduce in solutii inteligente bazate pe baze de date complete si complexe, aplicatii web, portaluri de informare si socializare, baterii de teste concepute si implementate impreuna cu fiecare dintre parteneri, campanii de marketing online si headhunting.

• Fluent in English; knowledge of other language is an advantage
General IT skills at a medium level. MS Outlook, Word, Excel, well-funded level
• High level of self-motivation and personal responsibility
• Open and positive communication behaviour
• Ability to work in a team and ability to work under pressure
• Flexibility, adaptability, good attitude towards changes
• Acts goal-oriented and self-organized
• Delivers according to the agreed objectives
• Works mainly self-motivated
• Thinks critical and goal-oriented
• Constantly align with his superiors

• Customer management
• Customer and partners support (issue solving, responding to requests, requesting documents)
• Preparing documents for the customers
• Communication with 3rd parties if needed (lawyers, bailiffs, authorities etc.)
• Other E-mails and calla handling (handling incoming and outgoing customer calls and tracking incoming e-mails directed to Customer Support Team address)
• Sales support activities (identify opportunities with current customers, sending offers to new customers).