Quality Analyst - BPO Industry

Angajator: Catoprest
Domeniu:
  • Customer support - Client service
  • Internet - eCommerce
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 29.11.2021
    Scurta descriere a companiei

    Atragem, identificam și selectăm cel mai potrivit candidat.

    CATOPREST oferă soluții de recrutare, oferind clienților săi servicii personalizate în funcție de specificul activității.
    CATOPREST a fost infiintata in anul 2009 pentru a oferi soluții care să permită companiilor din Romania să aibă acces la cei mai potriviți candidați din industria automotive, cea a serviciilor, precum si companii implicate in productie de serie, industria electronica, cosmetice, FMGC si industria maselor plastice.

    Cerinte

    The Quality Control Officer performs and monitors the quality control of the responses/solutions provided by support operators at customer requests by phone or email, in accordance with the specific procedures and work instructions.

    - The candidate should demonstrate strong customer services skills and phone skills
    - Advanced level English language, both written and spoken
    - Must have at least 2 years of relevant experience as Quality Analyst
    - Good presentation and reporting skills
    - Proficiency in MS Office
    - Above average verbal and written communication skills
    - Customer-oriented

    FRENCH is a big PLUS!

    Responsabilitati

    - Demonstrate strong customer service skills and phone skills
    - Perform monthly evaluations and assess agent's performance
    - Keep accurate documentation and gather employees' performance data and propose KPI improvements based on statistical analysis
    - Lead process improvement sessions with the management team
    - Identify opportunities for improvement and develop new procedures
    - Understand customer needs and requirements in order to develop effective quality control processe

    Alte informatii

    Benefits:

    - Employment contract for an indefinite period
    - Competitive salary
    - Meal tickets
    - Monthly and annual bonuses
    - Private medical insurance
    - Young and dynamic work environment and opportunities for advancement
    - Specialized training within an international company

    This is an office-based job 4 days/week + 1 day/week WFH

    Work schedule:

    40 h / week,Monday-Friday