Quality Analyst with German - BPO Industry
Acest job nu mai este activ!Vezi toate job-urile CTP Group active.Vezi toate job-urile Quality Analyst with German - BPO Industry active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in Internet - eCommerce active pe Hipo.roVezi toate job-urile in Telecomunicatii active pe Hipo.ro |
Angajator: | CTP Group |
Domeniu: |
|
Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
|
Actualizat la: | 23.01.2023 |
Remote work: | On-site |
Atragem, identificam și selectăm cel mai potrivit candidat.
CTP Group oferă soluții de recrutare, oferind clienților săi servicii personalizate în funcție de specificul activității.
CTP Group a fost infiintata in anul 2009 pentru a oferi soluții care să permită companiilor din Romania să aibă acces la cei mai potriviți candidați din industria automotive, cea a serviciilor, precum si companii implicate in productie de serie, industria electronica, cosmetice, FMGC si industria maselor plastice.
The Quality Control Officer performs and monitors the quality control of the responses/solutions provided by support operators at customer requests by phone or email, in accordance with the specific procedures and work instructions.
- The candidate should demonstrate strong customer services skills
- Advanced level of the German language, both written and spoken
- Good presentation and reporting skills
- Proficiency in MS Office
- Above average verbal and written communication skills
- Customer-oriented
- Perform monthly evaluations and assess agent's performance
- Keep accurate documentation and gather employees' performance data and propose KPI improvements based on statistical analysis
- Lead process improvement sessions with the management team
- Identify opportunities for improvement and develop new procedures
- Understand customer needs and requirements in order to develop effective quality control processe
Benefits:
- Competitive salary
- Meal tickets
- Monthly and annual bonuses
- Private medical insurance
- Young and dynamic work environment and opportunities for advancement
- Specialized training within an international company
This is an office-based job 4 days/week + 1 day/week WFH
Work schedule:
40 h / week, Monday-Friday
Job-uri similare care te-ar putea interesa: |
|
---|---|
Quality Efficiency & Digitalization Specialist with German Aplica fara CV | |
Game Presenter with English 3000 - 4200 RON NET / luna | |
Quality Business Development Analyst with French Aplica fara CV | |
Vezi job-uri similare (554) |
Raporteaza eroarea la