Customer Service Officer - multinational company
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Employer: | confidential |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 20.10.2021 |
Remote work: | On-site |
For our Client, a multinational construction materials producer, we are looking for a highly motivated and enthusiastic Customer Service Officer.
Ideal candidate's skills and requirements:
Bachelor’s degree
Previous experience in an office or call center
Excellent communication skills
Ability to handle pressure
Good management skills, and the ability to pay attention to details
Good organizational, interpersonal, and problem solving skills
Microsoft Office proficiency
Ability to work under little or no supervision
Possess administrative skills, and the ability to work as part of a team
Ability to multitask and be flexible
• Responsible to enhance the order desk activity with demand forecasting and supply planning
• Responsible for Customer Relationship Management
• Order processing and follow up in SAP (SD, MM modules)
• Invoice processing
• Coordinate orders and logistic processes with the plants
• Maintain relationship with financial controllers and customer service referents from the partner countries
• Develop sales reports, statistics, financial reports
• Develop weekly credit limit report
• Issue reminders for overdue clients
• Customer clearing (payments and invoice reconciliation)
• Complaints handling
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