Customer Complaint Officer

Employer: Hamilton Central Europe
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 28.10.2021
    Short company description

    Hamilton Central Europe și-a început activitatea în România prin producția de componente destinate seringilor cu microlitru. Odată cu deschiderea acestui sediu, România a devenit a doua țară din Europa, după Elveția, în care Compania Hamilton desfășoară activități de producție. De altfel, Compania Hamilton este și singura companie din țară specializată în producția de componente destinate seringilor cu microlitru.

    În prezent, în fabrica din Giarmata, echipa noastră produce instrumente de precizie ridicată folosite în laboratoarele de analiză și cercetare (seringi de mare precizie, pompe, valve, ace, module de pipetare etc.), precum și accesorii pentru aparatura medicală. Produsele fabricate de către Hamilton Central Europe în Timiș sunt utilizate în piețele de profil din Europa, Asia și Africa de Sud, în mare parte în laboratoarele de cercetări științifice, laboratoarele de aplicații analitice și secții de terapie intensivă.

    Requirements

    Professional experience & skills desired to have:
    For this exciting position you have a Technical University degree, or related fields;
    Working knowledge of customer relationship management;
    Excellent time management and organizational skills and the ability to multitask and prioritize;
    Customer oriented skills, providing technical advice to customer;
    You are fluent in English (writing and speaking). Good German skills are an advantage and other language knowledge completes your profile;
    Good computer skills are necessary (Windows, Office, etc.);
    You are a team player and enjoy interdisciplinary co-operation with other departments (Sales, Order Processing, Product management, R&D, Production, etc.);
    You are sociable, have high communication skills with customers and organize your work self-dependent and target oriented.

    Responsibilities

    Job description:
    Customer support and communication related to product performance and technical details;
    Replicate and/ or investigate customer requests by email or telephone;
    Evaluation and prioritization of support inquiries;
    Cooperation with all internal and external departments of the organization, if necessary;
    First contact person for technical support inquiries from customers about our laboratory products;
    Support for quality issues/complaints in topics concerning quality and technical matters, both internal and customers;
    Keep the customer informed of internal actions, corrective actions and status of analyzes, on quality aspects;
    Keeps in touch with the customer in terms of product quality (complaints, quality documentation);
    Responsible to review customer expectation and answering time in less than 48 hours.

    Other info

    What we offer you:
    Competitive Salary & Benefits
    Meal tickets (value 20 Ron)
    The 13th salary
    Consistent referral bonus
    Annual bonus
    Gift Tickets for Easter and Christmas
    Medical insurance for you and your family
    Transport secured from Timisoara, Dumbravita & Giroc
    Professional Development Opportunities
    Gym and Wellness special discount package
    Team buildings & events
    Relaxing area
    Flexible program & breaks