Technical Support Associate

PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

How We’re Different

Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.

What you bring to the table:

Excellent (C2) English (spoken and/or written)

Capable of troubleshooting technical issues by implementing critical thinking & logic

Provide excellent support and have at least 2 years of experience in SaaS B2C/B2B

Have great camera presence and love engaging with customers through video

Excel at working independently and remotely with a distributed team, while handling a high volume of support conversations

You’ll Be...

Responding to support requests through our ticketing system (Zendesk) while focusing on a high-quality customer experience

Helping users navigate the platform and unlock value through education & best practices

Communicating thoughtful, customized solutions that help users become advocates

Responding promptly (within SLA requirements) to support requests

Troubleshooting and investigating support inquiries to quickly identify issues and trends

Diagnosing and escalating potential issues to higher tiers of support

Acting as the voice of the customer by translating and representing customer feedback to the internal team

What We Provide

Full time with the potential for overtime if requested by Partner
Competitive compensation based on experience
Attractive benefits package including medical, dental, and vision options
Access to free posture-based fitness workouts from home
Training opportunities provided by PartnerHero and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Why PartnerHero?

PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

How We’re Different

Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.