Technical Support Agent French and Italian speakerss
Acest job nu mai este activ!Vezi toate job-urile Ascensos Contact Centre active.Vezi toate job-urile Technical Support Agent French and Italian speakerss active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | Ascensos Contact Centre |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 16.12.2021 |
Remote work: | On-site |
Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.
Cerinte
To be successful in this role, you will demonstrate the following skills and experience:
- Prior experience in Customer Support environment would be preferred
- Advanced skills of French and Italian language
- Medium-advanced skills in English
- Good IT skills (troubleshooting, networking, firewalls) would be preferred
- Experience in using multiple operating systems (Windows, Mac, Server)
- Knowledge or experience in networking (Servers)
- Excellent communication skills and empathy
- Ability to work both in a team and individually
- Focused and problem solving oriented attitude
- Enthusiasm and passion
- Ability to learn new skills and adapt;
Receive by e-mail/call/chat queries from customers and identifying the best solution for each case
- Respond to all customers’ queries in a professional manner;
- Using troubleshooting IT skills to help the client
- Escalate queries, when necessary, to 2nd level of support
- Maintain contact with other departments in order to fix the clients’ requests
- Develop and maintain the technical knowledge in order to continuously improve activity
- Be proactive and suggest improvements
- Wednesday-Sunday 09:00-18:00
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