Technical support agent back office German

Employer: Ascensos Contact Centre
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 01.12.2021
    Short company description

    Ascensos is an innovative customer care outsourcing specialist. We offer multichannel customer contact solutions across both traditional and digital channels.

    Requirements

    To be successful in this role, you will demonstrate the following skills and experience:
    - Prior experience in Customer Support environment would be preferred
    - Advanced skills German language
    - Medium-advanced skills in English
    - Good IT skills (troubleshooting, networking, firewalls) would be preferred
    - Experience in using multiple operating systems (Windows, Mac, Server)
    - Knowledge or experience in networking (Servers)
    - Excellent communication skills and empathy
    - Ability to work both in a team and individually
    - Focused and problem solving oriented attitude
    - Enthusiasm and passion
    - Ability to learn new skills and adapt;

    Responsibilities

    - Receive by e-mail/call/chat queries from customers and identifying the best solution for each case
    - Respond to all customers’ queries in a professional manner;
    - Using troubleshooting IT skills to help the client
    - Escalate queries, when necessary, to 2nd level of support
    - Maintain contact with other departments in order to fix the clients’ requests
    - Develop and maintain the technical knowledge in order to continuously improve activity
    - Be proactive and suggest improvements
    - Monday-Friday 09:00-18:00