Fashion order support French speakers

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

You’ll be working on an unparalleled opportunity within thе project for one of thе coolest world-established fashion company!
Work hard, have fun, no drama😊!

If you have a passion for fashion, are great with people and want to gain experience with a great brand this could be thе role for you.

Your colleagues are part of a great dynamic team with remarkable client service skills, by providing customers with exceptional product knowledge, efficient service and a friendly attitude.

You will provide first-class service for a renowned group that sells its own brand fashion clothing to a young audience (16-30 years old) in over 100 countries, with over 10 million followers on social and fans all over thе world.
This job is for you if you have:

Experience in customer support or BPO environment
Experience in front office communication channels (calls, e-mails and chats)
Native level/fluency in French or at least C1 both verbal and written.
Advanced level of English, both spoken and written
Positive attitude & excited to discover new CX approaches;
Strong interpersonal and communication skills
Excellent customer focus (both verbal and written).
Great team spirit but thе ability to also be independent, like every superhero should.
Problem solving oriented, desire to investigative and multi-tasking skills with highest attention to detail.
Ability to work under pressure
Ability to work in fast-paced environments
Be flexible and adaptable to new situations

Solving client's requests via phone/e-mail/chat/social media in a very friendly way
Providing solutions regarding after-sales, order and delivery issues
Ensuring all communication is handled professionally and promptly but with a human touch
Demonstrating strong product knowledge to ensure all customers queries are answered making them promoters of the brand
Building a special connection with customers and providing exceptional service
The work schedule is Monday-Friday 10:00-23:00 and Saturday-Sunday 11:00-20:00, in shifts by rotation, with one day of weekend once per 2 weekends

PLEASE NOTE : PLEASE NOTE : The first 5 weeks of activity are at the office, afterwards is a mix between work from home and work at the office.
What we offer
• Ability to develop your knowledge- internal Learning and Development Platform
• Career growth- for lots of job opportunities we select team members who have demonstrated excellent skills and work ethic
• Engaging atmosphere- we continue to have an engaging online community with diverse and fun competitions and channels
• Attractive salary package