Back Office Order Support with English 4 Months Contract
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Employer: | Ascensos Contact Centre |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 08.10.2022 |
Remote work: | On-site |
Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.
Requirements
You’ll be learning from the best while working on one of the most innovative projects to deliver excellent customer experience for our world-leading client in Fast Moving Consumer Goods.
Who we are - The Superhero Team:
#theAteam are a talented bunch of customer engagement experts, united by our hard-working, fun-loving culture and passion for quality.
There‘s a huge focus on career development and recognition at Ascensos. We‘re proud of our team and are always looking for new colleagues with a similar talent and enthusiasm to deliver really great customer service. If that sounds like you and you are interested in joining us, reach out and you could be one of the superheroes that make theAteam the best!
This job is for you if you have:
Available to work on determined contract between 03.10.2022 - 01.02.2023 (with possibility to become contract for unlimited period)
Graduated High Scool or University
Native level/fluency in English or at least B2-C1 both verbal and written.
Positive attitude
Excellent Communication and customer focus (both verbal and written).
Great team spirit but the ability to also be independent, like every superhero should.
Problem solving, investigative and multi-tasking skills with highest attention to detail.
Solving client's requests via e-mail/chat/social media in a very friendly way
Providing solutions regarding after-sales, order and delivery issues
Ensuring all communication is handled professionally and promptly but with a human touch
Demonstrating strong product knowledge to ensure all customers queries are answered making them promoters of the brand
Building a special connection with customers and providing exceptional service
The work schedule is in combined shifts 24/7 (8 am-17 pm / 15 pm-12:00 am / 12 am-8 am)
BENEFITS
Medical insurance with Medicover after the probation period.
Meal tickets from the start
Referral Bonuses
Competitive salary
Stability and opportunities to grow - permanent contract and advancing options
Multicultural environment
Holiday bonuses
Specialization training and training platform
Extra vacation days increasing with seniority
Extra free days (Duvet day)
Corporate Social Responsibility activities
Descrierea companiei
About Ascensos Contact Centres: Ascensos is an innovative customer care outsourcing specialist. We offer multichannel customer contact solutions across both traditional and digital channels. Whether it be by telephone, email, live chat or social media, we take pride in delivering a seamless and personalised customer experience each time we talk to our clients’ customers. And we deliver great customer service. The sort that makes people talk about a brand. That turns indifference into delight. And customers into advocates. Ascensos is built on our belief that not all contact centres need be the same. We are owner managed, quality focused and agile, offering our clients a clear unfair advantage. We adopt leading edge contact centre technology to ensure first-class security. And we’re proactive when it comes to creating innovative value-added solutions for our clients. Mission: For us it’s all about loving what you do. Delivering with a ‘personal touch’ is truly important to us
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