Fashion order support Agents with German or Dutch

Employer: Ascensos Contact Centre
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 20.10.2021
    Short company description

    Ascensos is an innovative customer care outsourcing specialist. We offer multichannel customer contact solutions across both traditional and digital channels.

    Requirements

    We’re looking for client-oriented candidates who are native or near-native GERMA/DUTCH speakers (C1 or C2 level) to join our Elite Customer Support team for our newest project!

    If you have a passion for fashion, are great with people and want to gain experience with a great brand this could be thе role for you.

    Your colleagues are part of a great dynamic team with remarkable client service skills, by providing customers with exceptional product knowledge, efficient service and a friendly attitude.
    You will provide first-class service for a renowned group that sells its own brand fashion clothing to a young audience (16-30 years old) in over 100 countries, with over 10 million followers on social and fans all over thе world.

    There‘s a huge focus on career development and recognition at Ascensos. We‘re proud of our team and are always looking for new colleagues with a similar talent and enthusiasm to deliver really great customer service.

    Experience in customer support or BPO environment
    Experience in front office communication channels (calls, e-mails and chats)
    Native level/fluency in German/Dutch or at least C1 both verbal and written.
    Advanced level of English, both spoken and written
    Strong interpersonal and communication skills
    Excellent customer focus (both verbal and written).
    Great team spirit
    Problem solving oriented, desire to investigative and multi-tasking skills with highest attention to detail.
    Ability to work under pressure
    Ability to work in fast-paced environments
    Be flexible and adaptable to new situations

    Responsibilities

    Solving client's requests via phone/e-mail/chat/social media in a very friendly way
    Providing solutions regarding after-sales, order and delivery issues
    Ensuring all communication is handled professionally and promptly but with a human touch
    Demonstrating strong product knowledge to ensure all customers queries are answered making them promoters of the brand
    Building a special connection with customers and providing exceptional service
    The work schedule is Monday-Friday 10:00-23:00 and Saturday-Sunday 11:00-20:00, in shifts by rotation, with one day of weekend once per 2 weekends

    PLEASE NOTE : The first 5 weeks of activity are at the office, afterwards is a mix between work from home and work at the office.

    Other info

    What we offer
    • Ability to develop your knowledge- internal Learning and Development Platform
    • Career growth- for lots of job opportunities we select team members who have demonstrated excellent skills and work ethic
    • Engaging atmosphere- we continue to have an engaging online community with diverse and fun competitions and channels
    • Attractive salary package

    About our company
    Ascensos is an innovative customer care outsourcing specialist. We offer multichannel customer contact solutions across both traditional and digital channels. Whether it be by telephone, email, live chat or social media, we take pride in delivering a seamless and personalised customer experience each time we talk to our clients’ customers. And we deliver great customer service. The sort that makes people talk about a brand. That turns indifference into delight. And customers into advocates. Ascensos is built on our belief that not all contact centres need be the same. We are owner managed, quality focused and agile, offering our clients a clear unfair advantage. We adopt leading edge contact centre technology to ensure first-class security. And we’re proactive when it comes to creating innovative value-added solutions for our clients. Mission: For us it’s all about loving what you do. Delivering with a ‘personal touch’ is truly important to us