Junior Support Engineer - Oracle Cloud Applications - EPM

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

Skills :
Strong Verbal and Written communication skills
Knowledge of computer hardware systems, operating systems, Office software, enterprise software, and server systems.
Knack for learning, innovation, creativity, thinking out of the box with analytical and problem-solving skills.

Oracle's Global Support team is currently seeking Support Engineers having degree (i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Finance & Accounting/Business) with a 3.0 GPA and willing to learn Oracle Hyperion Product Suite. Any prior knowledge or exposure to hardware, networking or software is preferred. Accounting or Business background is also a plus.

Opportunity to join a team of top-talented professionals who specialize in troubleshooting and supporting the most sophisticated technologies. Training opportunities provided to enrich product knowledge and become Subject Matter Expert. You will be a primary point of contact for customers, providing technical and functional support on diverse technical situations and escalated issues involving Oracle Hyperion Product Suite .


Responsibilities:

Responding to technical support tickets.
Talking directly to the customer to determine the nature of the technical issue.
Connecting to the customer’s computer system via remote access.
Identifying the nature of the issue (hardware, software, networking or functional issue).
Providing the customer with resolution choices.
Collaborating with Development team for fixes .
Proactive contribution of knowledge articles to knowledge base.