Customer Experience Ambassador with Italian&English(24/7)

Angajator: TELUS International
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 23.09.2021
    Scurta descriere a companiei

    TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members as well as delivery centers across North and Central America, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.

    The company's solutions cover customer experience, digital transformation, content moderation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling all stages of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, and healthcare industries.

    The company serves clients in over 50 languages. TELUS holds a ~63% interest in TELUS International with Baring Private Equity Asia and Competence Call Center management holding the remaining ~33% and ~3%, respectively. Learn more at: telusinternational.com”

    Cerinte

    What you need to have:

    -fluency in Italian(C1 level) and at least a medium level of English(B2), with appropriate market language knowledge-availability for a full-time position, in shifts covering 24/7 schedule
    -strong writing and communication skills
    -ability to troubleshoot and solve problems creatively and efficiently
    -proven ability to be a positive contributor in a team environment
    -able to flourish in an ambiguous, high growth tech environment where change is constant
    -customer oriented: you have a passion for helping and empowering others
    -technology enthusiast: you are comfortable working across platforms and devices

    Responsabilitati

    What you will do:

    -support all user communities to resolve their inbound inquiries quickly and efficiently
    -manage inbound email and in-app messages support through our CRM tool
    -guide users’ interactions with the platform in accordance with community guidelines
    -educate and build loyalty among new users
    -ability to multitask and effective in time management
    -analyze and improve complex workflows to operate more effectively
    -detect and suggest areas for improvement in all areas of your role
    -working collaboratively with peers globally to streamline processes
    -review and analyze documents submitted by platform users
    -ensure that documents meet client expectations for approval

    Alte informatii

    We offer:

    - Stable job - permanent labor contracts
    - Above average fixed salary, performance bonuses
    - Monthly meal tickets
    - Night shift hours extra-payment
    - Public transportation & gym subscription reimbursement, after trial period
    - Transportation vouchers for late shifts
    - International career - paid training and international career opportunities
    - Multilingual exposure - improve your spoken and written language skills
    - Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
    - Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
    - Private medical insurance coverage
    - Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

    It’s different here! Check out our Facebook page!