Customer Experience Ambassador with Hebrew English

Angajator: TELUS International
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 16.10.2021
    Scurta descriere a companiei

    TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation.

    With more than 50,000 team members as well as delivery centers across North and Central America, Europe and Asia, TELUS International serves clients in +50 languages, partnering with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

    Cerinte

    We are seeking an awesome Customer Experience Ambassador to provide exceptional in-App support to our client's user community. Working with a top-notch team, you’ll be at the forefront of creating amazing customer experiences for a technology organization innovating in the urban micro-mobility space.

    Our client is a rapidly growing electric scooter-share company, dedicated to providing alternative, last-mile transportation options to people living in high traffic urban areas, with a company culture focused on inclusion and sustainability and a particular focus on entrepreneurial drive.

    What you need to have:

    -fluency in Hebrew(C1 level) and at least a medium level of English(B2), with appropriate market language knowledge
    -availability for a full-time position, in shifts covering 07:00 - 23:00, Monday - Sunday
    -strong writing and communication skills
    -ability to troubleshoot and solve problems creatively and efficiently
    -proven ability to be a positive contributor in a team environment
    -able to flourish in an ambiguous, high growth tech environment where change is constant
    -customer oriented: You havea passion for helping and empowering others
    -Technology enthusiast: comfortable working across platforms and devices

    Responsabilitati

    What you'll do:

    -support all user communities to resolve their inbound inquiries quickly and efficiently
    -manage inbound email and in-app messages support through our CRM tool
    -guide users’ interactions with the platform in accordance with community guidelines
    -educate and build loyalty among new users
    -ability to multitask and effective in time management
    -analyze and improve complex workflows to operate more effectively
    -detect and suggest areas for improvement in all areas of your role
    -working collaboratively with peers globally to streamline processes
    -review and analyze documents submitted by platform users
    -ensure that documents meet client expectations for approval

    Alte informatii

    We offer:

    - Stable job - permanent labor contracts
    - Above average fixed salary, performance bonuses
    - Monthly meal tickets
    - Transportation vouchers for late shifts
    - International career - paid training and international career opportunities
    - Multilingual exposure - improve your spoken and written language skills
    - Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
    - Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
    - Private medical insurance coverage
    - Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

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