Customer support with French - Cluj Napoca/ Targu Mures

We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.

Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.

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GiGroup is looking for a Customer Support with French for our client, the world's second largest and fastest growing accommodation supplier to the travel industry.

• Fluency in spoken and written in English and French;
• Medium/Advanced knowledge of computer usage: Windows applications, email and internet;
• Experience working in a customer or hotelier facing role;
• Strong communication, interpersonal and client relationship management skills;
• Good negotiating and influencing skills;
• Accuracy, research skills and attention to detail;
• Ability to anticipate and solve problems;
• Team working, stamina and persistence skills;
• A “can do” approach;
• Ability to organize and plan effectively and to prioritize tasks in order to manage multiple activities and meet deadlines;
• Willingness and ability to take ownership for decisions;
• Initiative to achieve the best result.

• Control a call through effective communication technique – call management;
• Build relationship with clients and suppliers by listen actively, question appropriately and by providing update and feedback;
• Adapt to and handle changing situations and environments;
• Resolve conflicting situations by using effectively the interpersonal skills;
• Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems;
• Provide suitable alternatives when required and offer detailed information to customers and agents;
• Manage multiple priorities and assignments (tasks) simultaneously (eg. Receiving client information over the phone while inputting or searching data on the system);
• Keep constant communication with the Purchasing and Sales department and the other teams within the Contact Center;
• Input data into systems and documentation;
• Keep clear evidence of losses occurred due to internal reasons and report to management;
• Be able to work effectively with others and contribute to team task accomplishments;
• Identify root causes by asking the appropriate questions and apply intervention to address them.