Application Support Specialist

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

• Technical skills to understand the code and to be able to easily communicate with colleagues and developers
• SQL Oracle, Linux Shell, Web Services
• Passion for analysis and troubleshooting
• Good listening and quick learning
• Romanian speaker - communication with client is in Romanian
• Fluency in English
• Technical University degree

• Monitor the error logs of applications and integrations with other systems
• Apply data corrections and workarounds to maintain the systems functionalities available for business users
• Raise and monitor production defects until the fixies are applied on production environments
• Collaborate with business client teams, and internal development and testing teams to develop/support the development of the workarounds when needed
• Generate on demand reports related to support and error handling activity
• Communicate directly with the business client teams.

Nice to have:
• Experience with Oracle PL SQL and Linux programming
• Experience in writing workarounds scripts