Application Support Specialist

Employer: Accenture
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 18.09.2021
    Short company description

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.

    Requirements

    • Technical skills to understand the code and to be able to easily communicate with colleagues and developers
    • SQL Oracle, Linux Shell, Web Services
    • Passion for analysis and troubleshooting
    • Good listening and quick learning
    • Romanian speaker - communication with client is in Romanian
    • Fluency in English
    • Technical University degree

    Responsibilities


    • Monitor the error logs of applications and integrations with other systems
    • Apply data corrections and workarounds to maintain the systems functionalities available for business users
    • Raise and monitor production defects until the fixies are applied on production environments
    • Collaborate with business client teams, and internal development and testing teams to develop/support the development of the workarounds when needed
    • Generate on demand reports related to support and error handling activity
    • Communicate directly with the business client teams.

    Other info

    Nice to have:
    • Experience with Oracle PL SQL and Linux programming
    • Experience in writing workarounds scripts