Lead Customer Experience Specialist (With German)

Employer: Honeywell
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 22.09.2021
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    You must have:

    • High School Diploma, or equivalent. Some experience in the field.

    We value:

    • Technical knowledge specific to (stated field)
    • Good communication skills
    • Good administration skills
    • An ability to take initiative and work with limited direction
    • Advanced German skills

    Responsibilities

    Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

    Key Responsibilities:

    • Processing Returns
    • Customer Invoicing
    • Deliver Forecast Reports
    • Administrative Support
    • Order Processing

    Other info

    We offer:

    • A culture that fosters inclusion, diversity and innovation
    • Market specific training and on-going personal development
    • Career growth opportunities
    • Experienced leaders to support your professional development
    • Dynamic and international work environment