Customer Experience Specialist (back office)

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Angajator: GiGroup Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 09.10.2021
    Remote work: On-site
    Scurta descriere a companiei

    We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.

    Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.

    Construiește-ți cariera cu noi! Contactează-ne pentru a explora cum te putem ajuta.

    Cerinte

    Gi Group is looking for a Customer Experience Specialist for a multinational company that offers commercial and consumer products, engineering services and aerospace systems for a wide range of customers, from private consumers to large corporations and governments.

    Requirements:

    - Bachelor’s degree;
    - Preferred minimum 2-year experience in the field;
    - Fluent in English;
    - Any other European language skill is a plus (French, Italian, Spanish, Portuguese, Dutch, German);
    - Customer Services, preferably with expertise in contract management;
    - Customer-oriented and action-oriented;
    - Self-motivated, with good communication skills;
    - Ability to interact with a wide variety of customers in different countries;
    - Good verbal and written communication skills.

    Responsabilitati

    ​Responsibilities:

    - Successful, timely accounting and lifecycle maintenance of all orders / contracts / projects in systems;
    - Prompt and correct issuance of invoices;
    - Creating credit requests / documents;
    - Providing the necessary professional support to the local department regarding all necessary administration activities;
    - Maintaining communication with the local sales, operations and local assistance department ;
    - Maintain up to date a data base with country specifics;
    - Validation of the handover received for entering orders in ERP;
    - Entering in the system the orders / contracts / projects received from the customer;
    - Administration of all aspects related to the lifetime maintenance of orders in SAP and SFDC;
    - Management of materials and services in case of contract settings and renewals;
    - Generation of renewal contracts for operations and sales departments;
    - Generating administrative activities for processing orders in the system;
    - Placing orders for services and materials;
    - Financial closure of orders for materials and services in SAP;
    - Documents validation.

    For more information, do not hesitate to apply directly!

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