Customer Care Representative with French

EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge.

Excellent command of spoken and written French; good command of English is also required
Good computer navigation skills with knowledge of Microsoft Office
Knowledge about the Travel Domain would be an added advantage
Excellent customer servicing skills and customer service focus
Very good business writing skills
Strong written and oral communication skills
Active listening skills
Team work / Managing Self / Adaptability
Openness to Coaching and Feedback.

The main responsibility of this role is to manage online requests for hotel bookings for French customers.
Processing hotel bookings using client specific applications and any other systems/tools required to complete the tasks
Communicating with client through phone, chat or email to ensure timely processing of booking requests
Sending booking confirmations/vouchers to the concerned departments/client
Updating the systems with relevant information
Self-performance management

What do we offer?

Competitive salary remuneration
Attractive non-financial benefits package
Bonus for French skills
Bonus for performance
Private medical insurance
Lunch tickets
Full-time and indefinite employment contract
Professional and continuous training
Building a career within a multinational team.