Customer Care Representative with French

Employer: SC ExlService Romania Private Limited SRL
  • Customer Support - Client Service
  • Tourism
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Cluj Napoca
  • Updated at: 08.09.2021
    Short company description

    EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge.


    Excellent command of spoken and written French; good command of English is also required
    Good computer navigation skills with knowledge of Microsoft Office
    Knowledge about the Travel Domain would be an added advantage
    Excellent customer servicing skills and customer service focus
    Very good business writing skills
    Strong written and oral communication skills
    Active listening skills
    Team work / Managing Self / Adaptability
    Openness to Coaching and Feedback.


    The main responsibility of this role is to manage online requests for hotel bookings for French customers.
    Processing hotel bookings using client specific applications and any other systems/tools required to complete the tasks
    Communicating with client through phone, chat or email to ensure timely processing of booking requests
    Sending booking confirmations/vouchers to the concerned departments/client
    Updating the systems with relevant information
    Self-performance management

    Other info

    What do we offer?

    Competitive salary remuneration
    Attractive non-financial benefits package
    Bonus for French skills
    Bonus for performance
    Private medical insurance
    Lunch tickets
    Full-time and indefinite employment contract
    Professional and continuous training
    Building a career within a multinational team.