Customer Success Systems Engineer

Employer: Veeam Software
  • Management - Consulting
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 21.09.2021

    The Customer Success Systems Engineer plays is an important role in Veeam's customer success and retention efforts. This candidate will work with our EMEA-based customers, providing technical product and best practices guidance to ensure our customers maximize the value of their Veeam purchase. The ideal candidate will be naturally collaborative, articulate, with experience across different Veeam products in a technical role, and be motivated by maximizing customer success and outcomes.



    Conduct live and virtual customer meeting presentations and demonstrations


    Collaborate with the customer/partner to establish and translate business objectives into technical requirements


    Independently consult with customer base to provide technical expertise on data protection


    Coordinate closely with Internal Teams, such as Technical Support and Licensing


    Work closely with Product Management to provide customer feedback


    * Demonstrated solution sales and/or technical presales experience preferred
    * Industry-based experience with data protection technologies
    * Demonstrated experience with virtualization technologies
    * Industry-based experience in storage, network and/or cloud-based technologies strongly desired
    * Experience working with monitoring tools and frameworks
    * Experience in data life-cycle management with IT audit requirements
    * Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter and be able to learn new technologies quickly
    * Ability to adapt to changes in roles and responsibilities
    * Excellent time management skills required
    * Language English required; French/German is a bonus.
    * Ability to travel 20%


    * Knowledge of deployment of software solutions into complex environments
    * Deep level understanding of Veeam and/or similar technologies

    * VMCE certification preferable
    * Excellent verbal and written communication skills; must be able to present to groups
    * Other Industry relevant professional certifications is desirable