CLIENT SUPPORT REPRESENTATIVE WITH FRENCH, Location: Bucharest

Employer: SalesConsulting
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 23.09.2021
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    - French – proficient level;
    - English - working language level;
    - Very good computer skills, excellent knowledge of MS Office applications;
    - Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person;
    - Excellent team player as well as independent worker, cross-cultural communication skills are a plus.

    Responsibilities

    - Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications;
    - Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues);
    - Provide the clients with information regarding the status of their incidents;
    - Report technical problems following specific procedures.

    Other info

    Only the eligible candidates will be contacted. Thank you for your interest!