Renewals Support Advisor with Italian - Retention team

Angajator: Oracle
  • Customer support - Client service
  • IT Software
  • Vanzari
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 22.09.2021
    Scurta descriere a companiei

    Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
    Our mission is to transform our world for the better through innovative technologies.



    The successful candidate will have at least 2-3 years of experience in sales/telesales and/or customer services. A sound understanding of the region, customer behavior and a keen interest in developing this knowledge are a plus. The position will require working flexibly and openly with a wide range of team members.


    Advanced English skills, proficient Italian
    Very good communication skills, both written and verbal
    Proven experience in sales and/or support services, preferably in IT&C
    Proven influencing and negotiation skills
    Works independently and is self-motivated, focused, and driven to achieve goals
    Projects a positive, and professional image
    Strong problem solving and objection handling abilities
    Ability to deliver timely and accurate results, attention to detail
    Ability to effectively manage multiple tasks and priorities
    Ability to adapt and acquire new skills quickly in a challenging and fast changing environment
    Strong team player
    Advanced computer skills (MS Office, etc.)
    Bachelor degree


    In our center, we offer a great and flexible work environment, where you can build your career in one of the leading global IT companies. We are looking for motivated candidates, and have programs in place for developing their careers.

    As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).


    Oracle provides the world's most complete, open, and integrated business software and hardware systems. The Oracle Digital Renewal Center (DRC) is one of the largest support groups in the Oracle Romania Organization and manages Oracle Support Service Contract Renewals for all of Europe.


    The Support Renewal Advisor will be responsible for ensuring the timely renewal of Oracle Support Service Contracts for existing small, medium-sized and large customers and handling any resulting queries that the customers may have about their contracts.

    Sell Support Service Contract Renewals for existing Oracle customers and partners
    Identify and close potential upselling opportunities
    Correctly identify customer requirements and needs
    Advise about support service offerings and their benefits
    Educate customers on e-business practices and contractual terms & conditions
    Respond to customer requests, queries, and complaints
    Ensure contracts are correct and related offers sent in a timely manner
    Drives automation through the Oracle store and support renewal portal
    Interact with multiple departments in Oracle as required