Customer care representative Call Center - Bulgarian speaking

Angajator: Boutique Mall
Domeniu:
  • Customer support - Client service
  • Internet - eCommerce
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 19.09.2021
    Scurta descriere a companiei

    Boutique Mall a fost fondat in anul 2011 si ofera clientilor un magazin online unic. Apreciem pasiunea clientilor nostri pentru cumparaturile de calitate, asa ca am creat pasii necesari pentru o experienta de cumparaturi online ideala.

    Daca doresti sa te alaturi echipei noastre, lasa-ne un CV si te vom invita pe la noi sa ne impartasesti pasiunea ta pentru moda.

    Cerinte

    Bulgarian native speaking.
    Strong communication skills.
    Confident in directing customer interaction.

    Responsabilitati

    In this position you will provide information about our fashion products (style, fit, sizes and fabrics) and knowledge-based solution to help our customer.

    You will interact with customers to identify and resolve their problems providing excellent customer service.

    You will obtain customers information by answering telephone calls, emails, interviewing customers and verifying information.

    You will inform customers by explaining product returns procedures, answering questions and providing information.
    Maintain and improve quality results by adhering to company standards and guidelines and recommending improved procedures.

    You will communicate with customers with empathy and in a caring and friendly manner.

    You will follow up the ordered products and you will interact with the couriers to make sure the customers are getting the products.

    Accomplish company requirements by completing results as needed.