Support Engineer - Azure Monitoring
...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
This is in a nutshell the Lugera team in Romania.
A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!
We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
“WE CAN DO IT!”
And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!
Everyone who applies for a Lugera job is officially a citizen of our republic!
Customer support experience;
System Administration/Configuration of Windows and Linux Operating systems;
Windows and Linux Event Logs/Syslogs;
Windows and Linux Performance analysis using built in performance counters;
Windows and Linux Patch and Security Update Management;
Network connectivity for both private and public networks;
Conceptual knowledge of Windows Active Directory, Security, and Access Control;
Automating Operating System tasks through the use of Powershell, Python, or similar scripting language;
Experience in one or more of these areas desirable:
Web app development in C# or Java programming;
ASP.NET/MVC application development or support;
Understanding of Databases and how to retrieve data via query language;
Containers solutions such as Docker or Kubernetes;
Cloud computing in general (Azure, Amazon Web Services, Google Cloud Platform);
English Language: fluent in reading, writing and speaking.
Scoping a customer issue by collecting the relevant facts and investigating the problem by doing research and by involving other teams as needed;
Consulting and collaborating with peers or colleagues around the world and with management and engineering to resolve service issues;
Acting internally as a customer advocate;
Empowering customers to find information, self-solve when they decide to, and learn more about the company's products, services and support;
Advising customers on how to gain additional value from their software products.
Documenting the technical work and researching to help colleagues, improving the product and improving the support experience;
Maintaining a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
For our client, the largest American software producer in the world, we are looking for a Support Engineer for 18 months contract.