Helpdesk IT Specialist

GroupM is the world’s leading media investment group (Mindshare, MediaCom, Wavemaker, Essence, m/SIX, Xaxis), responsible for more than $48B in annual media investments by leading advertisers. We grow client’s brands and revenues with innovative and strategic use of media. Our global team of experts deliver actionable audience intelligence across the most expansive set of media platforms worldwide; trading expertise; market-leading brand-safe media; robust data and technology partnerships and solutions; addressable TV; content; sports and more.

Serve as the first point of contact for customers seeking technical assistance - in person, over the phone or email
Installing and configuring computer hardware, software, systems, phones (incl. mobile), printers and scanners
Repairing and replacing equipment as necessary
Perform troubleshooting, direct or remote
Responding in a timely manner to service issues and requests
Determine the best solution based on the issue and details provided by customers
Follow-up and update customer status and information
Direct unresolved issues to the next level of support
Maintain technical documentation
Maintain inventory of Company's IT end-user equipment

At least 1 year experience as a help desk technician

Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Ability to prioritize and follow deadlines
Proficiency in English
Good communication skills
Customer-oriented and cool-tempered