Reservations Agent

JW Marriott Bucharest Grand Hotel is looking for its next RESERVATIONS AGENT!
Explore our endless world!

We invite you to join our global family. Whether you are a beginner or already experienced in the hospitality industry, in our team you will always be appreciated for your natural talent. Your positive energy and the pleasure of serving others are two of the most important reasons why our guests return to us again and again.

Our most successful Reservations Agent is someone who has:

• Fluent English
• Very good computer skills (Opera knowledge can be an advantage);
• Orientation towrads customer service;
• Warm, friendly, outgoing personality, very good hospitality skills;
• Excellent communication skills, calm professional disposition, ability to support and help co-workers;
• Ability and desire to learn;
• Telephone Etiquette Skills.

As a Reservations Agent, you will:

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail;
• Verify all reservation information with callers to ensure accuracy;
• Accommodate and document special requests in an accurate and efficient manner;
• Determine the most appropriate room type to meet guest requirements and maximize room rate;
• Explain guarantee and cancellation policies to callers;
• Describe room accommodations and benefit feature sale amenities to guests;
• Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days;
• Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events);
• Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers;
• Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including enrollment in our programs;
• Follow “up selling” techniques and sales strategies in order to maximize property revenue;
• Identify repeat guests using appropriate codes.

Would you like aplace that offers you...

• Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!
• Unlimited career opportunities ( both internationally and locally);
• Meal vouchers;
• Medical benefits package;
• 5€ breakfast when staying in any of our European hotels;
• Discounts on food and bevereges in all our restaurants and bars;
• Discounts for friends and family;
• Wellness and mental health programmes;
• 21 Holiday Days (increses with lenght of service);
• World class training and development;
• Amazing associates’ parties;
• Bonuses when you reccomend your friends to our jobs
• ...and much more

Are you looking for an environment where you are constantly inspired, challenged, and proud to call yourself a member of our team? A setting where guest service is personalized and offered from the heart rather than from a script? If it sounds like the perfect fit for you, apply now and don’t miss the chance to be our next Reservations Agent!