German/ French CS in Timisoara
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DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.Requirements
Sales skill and experience of Retail is an advantage
Good grasp and understanding of customer engagement
Excellent French/ German verbal and written communication skills
Has good grasp of language and can handle complex subjects and detailed conversation in respect to customer service effectively and appropriately in demanding situations
English language skill will be an advantage
Excellent multitasking skills and has the ability to shift to chat &social media support and various systems when needed
Ability to express oneself in a fluent and spontaneous manner.
Excellent comprehension skills
Strong problem resolution skills
Ability to function and adapt in a rapidly changing and evolving work environment
Ability to work independently
Excellent problem solving skills with good inter-personal relationship building skills.
Ability to handle and deescalate irate customers
Should be at least 18 years of age
Minimum Education, should be High School
Need to be tech savvy/computer literate with a minimum typing skill of 30 wpm with 90% accuracy
Flexible approach to working 24x7,including rest days, holidays, weekends and extended hours, if required
Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering excellent customer experience
Delivering fast and efficient service assisting customers with their immediate needs
Resolve problems at first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
Adhering to TechM and customer procedures, policies, confidentiality guidance and data protection legislation
Work independently and within a team to maximize team potential
Communicate well with internal and external contacts
Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
To ensure that breaks are pre-approved by SME, Team Leader or Manager
Promptly escalate unresolved cases to the resolution support team
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Medical insurance package for associates and their dependents,
3,5% of yearly average salary as vacation bonus, eligible for 10 consecutive days PTO (Personal Time off),
1 individual average salary / event (childbirth / death of 1st degree family member),
20 RON / Meal tickets – For each working day,
150 RON Sport Benefits – Monthly, Children's Day ticket 150 RON – 1st of June ,Women's Day Tickets 150 RON – 8 of March
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.
Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.
Why use Recruitment Agency: You are given extra support in preparing for interviews You have a contact person who gives you all the details of the job You can ask for your application feedback anytime via email or phone You don't have to face the situation where company do not reply to you for days. All our services for job seekers are free of charge. We also offer a bonus scheme to candidates.
Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.
Reference ID:- DKTMT101