Customer Data Analyst with Russian and English

Angajator: Michelin Romania
Domeniu:
  • Customer support - Client service
  • Vanzari
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Ilfov
  • Actualizat la: 31.08.2021
    Scurta descriere a companiei

    Michelin, a leader in the field of tires, is dedicated to sustainably enriching of the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases.

    The Michelin Group started its activity in Romania in August 2001.
    Currently, Michelin has over 4400 employees in Romania, and 20 different fields of activity covering over 300 different jobs. Production facilities are based in three plants, one in Florești (Prahova) and two in Zalău. Our Shared Services Center in Bucharest delivers services in: purchasing, finance, logistics, sales administration and human resources.
    Starting with 2018, Bucharest became a coordination center for the Central Europe region (20 countries).

    In 2020, Michelin Romania obtained the Top Employers certification, from the renowned Top Employers Institute, for its Human Resources processes and policies, created for the benefit of its employees.

    Moving forward together!
    Towards your dreams! Towards your ambitions! Towards your career!

    In Michelin, we show you confidence and we encourage and support you to reach your potential. With passion, enthusiasm and pride, we can build the future together, regardless of your experience.

    It is common in Michelin for an Industrial Engineer to continue their career in the Shared Services Center, for a Polish to work in Romania, for a Romanian to become manager in Germany or for a woman to be Plant Manager. The diversity of jobs we manage in the Central Europe region allows us to build surprising career paths, together with our employees.

    Choose to grow with Michelin!


    Michelin Romania SA, as data Controller, will process the data pursuant to the General Data Protection Regulation no. 679/2016 for the purpose of recruiting and selecting candidates.
    Under the Regulation, you have the right of access; the right of rectification or right to erasure; the right to restriction of processing; the right to be notified about rectification or erasure of personal data or restriction of processing; the right to object and the automated individual decision-making; the right to lodge a complaint with the competent national supervisory authority and before the competent courts; the right to restriction of processing and the right to data portability. You may exercise these rights by writing to us at 10 Sos. Bucuresti-Nord, Global City Business Park, Building O1, 3rd Floor, Voluntari, Ilfov County or at dataprivacy_EUC@michelin.com.

    Before sending us any personal data, please consult the complete and permanently updated information regarding the processing of personal data included in the Data Processing Policy available on our website.

    Cerinte

    Ideal candidate:
    Good level of English and Russian (both verbal and written - minimum B2)
    1-2 years of experience in a financial related area or in a domain working with commercial conditions would be a plus; fresh graduates are welcome
    Attention to details and customer focus are essential
    Initiative, adaptability and great team spirit are mandatory
    Experience in working with an ERP + Excel would be an advantage

    Responsabilitati

    Main responsibilities:

    Update customer database;
    Analyze the database in case of non-conformity;
    Participate in the feasibility study in case of new commercial conditions;
    Suggest alternative solutions allowing the efficiency improvement of the process;
    Process the customer claims related to commercial conditions :
    Analyze and validate customers inquiries (customer creation, modification, closing)
    Propose actions in order to improve the practices;
    Execute corrective actions validated by Sales Administration Manager;
    Inform the partners;
    Secure customer financial transactions in order to prove the accuracy of commercial conditions;
    Ensure the traceability of financial transactions, regardless of the type of payment;
    Produce and archive all supporting materials according to the rules in force in the country.

    In Michelin, we offer:

    A multicultural environment based on respect and transparency;
    Flexible work schedule and home-office options;
    Meal vouchers and lunch discount;
    Private medical subscription;
    Deduction of vacation costs;
    Dedicated commercial offers from our partners;
    The option to customize your own benefits package with: gym access, massage or dental subscription, contribution to private retirement pension, deduction of public transport costs.

    How we recruit:

    Once you submit your application, one of our recruiters reviews it. If your profile fits our role:
    We have a phone call to get to know each other;
    We hold assessments to see your language skills and competencies;
    We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

    Pass all stages with flying colors, and we’ll send you an offer.