Customer Service Advisor with French/German

Employer: Gi Group Romania
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Timisoara
  • Updated at: 21.09.2021
    Short company description

    Gi Group este una dintre cele mai mari companii de resurse umane la nivel mondial, oferind servicii pentru dezvoltarea pieței forței de muncă. Grupul oferă servicii de muncă temporară și permanentă, recrutare și selecție, servicii de consultanță și training cât și alte servicii complementare.

    Requirements

    Gi Group is looking for new colleagues for the position of Customer Service Advisor with French/German for our partner, a multinational technology company.

    Qualifications:
    -French or German-minimum B2 level;;
    -Communication and listening skills;
    -Team spirit and initiative;
    -Availability to work in shifts.

    Responsibilities

    Key Responsibilities:
    -Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering excellent customer experience;
    -Resolve problems at first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns;
    -Achieving Key Performance Indicator's (KPIs) whilst maintaining excellent quality;
    -Work independently and within a team to maximise team potential;
    -Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.

    Other info

    Benefits:
    -Attractive salary package;
    -Multicultural and enthusiastic work environment;
    -Professional development opportunities.