Customer Service Advisor with French/German

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Gi Group is looking for new colleagues for the position of Customer Service Advisor with French/German for our partner, a multinational technology company.

Qualifications:
-French or German-minimum B2 level;;
-Communication and listening skills;
-Team spirit and initiative;
-Availability to work in shifts.

Key Responsibilities:
-Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering excellent customer experience;
-Resolve problems at first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns;
-Achieving Key Performance Indicator's (KPIs) whilst maintaining excellent quality;
-Work independently and within a team to maximise team potential;
-Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.

Benefits:
-Attractive salary package;
-Multicultural and enthusiastic work environment;
-Professional development opportunities.