Customer Support Representative

Humangest Romania este parte a grupului SGB Humangest Holding, grup cu capital integral italian, specializat in consultanta in domeniul resurselor umane. Obiectivul nostru este sa oferim partenerilor, candidatii potriviti nevoilor lor, precum si idei inovatoare pentru problemele ce pot aparea in domeniul resurselor umane. Humangest Group iti ofera solutii in gasirea unui loc de munca, atat in cadrul echipei noastre, cat si in cadrul companiilor client.

What critical skills are needed for this position?
• Bachelor degree or equivalent experience;
• Relevant experience in a similar position of customer support and data input (preferably SAP / CRM experience) would be a plus;
• Computer literate with competency in Windows and MS Office skills;
• Good interpersonal and communication skills;
• Fluency in English (written and spoken);
• Working well under pressure and tight timelines;
• Open minded, strong team player with positive outlook, customer oriented.

What will be your duties and responsibilities in this job?
• Act as primary point of contact to accept service orders from customers via email, EDI and phone;
• Answer customer inquiries and effectively communicate the process and procedures for clear understanding;
• Process customer requests for contract cancellations and/or credits;
• Audit/ Review order requests against defined set of requirements to determine compliance;
• Consistently monitor pending and open order requests to follow-up and resolve issues with inter-functional departments such as finance, product management and service teams;
• Initiate escalation process for problem resolution or short turnaround timeframe requests;
• Active participation in the development of the functional training materials for own process including assessment materials.

We offer:
• Highly competitive salary;
• Benefits platform;
• Private medical plan;
• Holiday vouchers.