Customer Support Associate with German (C1) and English- Remote

Angajator: HRS Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • Job la nivel national
    Actualizat la: 17.10.2021
    Scurta descriere a companiei

    Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.

    Cerinte

    Requirements:
    - Excellent speaking and writing skills in German (C1) and English (B2);
    - Proficient in Microsoft Office Package
    - Willingness to search for information from customer with a strong focus on solving clients’ requests;
    - Previous work experience in an international environment- nice to have;
    - Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage.

    Responsabilitati

    For one of our clients, a leading worldwide digital contact center services provider with over 25 years of experience, we are looking for a Customer Support with German and English.

    The Customer Support Associate will be responsible with delivering exemplary customer service via phone calls and email. The activity is carried out fully remote.

    Main responsibilities:
    - Delivering the best customer support service via phone calls and email
    - Managing phone calls and emails from customers and handling inquiries about new reservations, changes to existing bookings and other aspects of the services available such as baggage queries.

    Alte informatii

    Only eligible candidates will be contacted in a maximum of 2 weeks. All information will be treated as strictly confidential.