AR & Collection Agent - French

Employer: SNC-Lavalin Romania
Domain:
  • Banks - Financial Institutions
  • Accounting - Finance
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 23.09.2021

    Job Description
    At SNC-Lavalin, we all have a common goal. What matters to you, also matters to us. You are talented and motivated, ready to explore where the future takes you and interested in pursuing a carrier in the finance and accounting fields? Come and join us!  We will help you achieve your full potential.

    Who we are

    We are one of the leading engineering and construction groups in the world having more than 50,000 employees and offices in more than 100 countries. With over 100 years’ experience, our promise is to resolve complexities and bring integral solutions to life. We are holders of the long view. Our expertise touches every aspect of a project’s lifespan and we are committed to bringing value every step of the way. We develop solutions through diligent and determined expertise, across sectors, divisions, and continents while being guided by our core values – Integrity, Collaboration, Innovation and Safety.

    Here in Bucharest, we established our Finance Shared Services Centre (FSSC) in 2014 and we are growing ever since. We are responsible for managing core finance processes such as Procure-to-Pay, Order-to-Cash and Record-to-Report for the SNC-Lavalin entities in Canada and USA.

    We are currently looking for an enthusiastic AR & Collection Agent.

    Responsibilities

    • Accurate execution of collection-related tasks and working procedures
    • Perform root cause analysis, identify issues/gaps, provide resolutions and client account reconciliations
    • Constantly communicate with clients in the assigned portfolio, project teams and other FSSC departments
    • Identify areas where process/system improvements are needed
    • Share knowledge by contributing to the creation/update of team procedures and documentation.
    • Extract the bank statement for the previous day
    • Check that for each payment received a corresponding remittance advice has been provided
    • Apply each payment using the Oracle platform from the bank statement to the correct customer account based on the details provided by the client
    • Contact the corresponding departments requesting missing information regarding unidentified payments from the bank statement
    • Constantly collaborate with all departments involved in the Order to Cash process to make sure that an accurate customer account is maintained
    • Achieve and sustain best practices, quality and efficiency within a strong internal control framework
    • Consistently meet compliance measures and achieve service delivery standards
    Required
    • Written and oral command of French and English
    • Excellent communication skills and customer service oriented
    • Good knowledge of Microsoft Office Suite
    • Strong deep analytical and problem-solving skills
    • Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
    • Works to completion and result-oriented
    Preferred
    • Experience in the credit & collections field, customer service
    • Knowledge of Order-to-Cash process
    • Basic knowledge of Oracle or another ERP system
    • University Degree in Economics/Business
    • Relevant work experience in a shared service/service center
    Our offer towards work-life balance
    • Flexible working schedule – organized in 3 shifts Monday to Friday (weekly rotation): 09:00-18:00 & 10:00 - 19:00 & 13:00-22:00*
    • Work from Home
    • Motivational financial package & flexible benefits
    • Easter & Christmas bonus; performance bonus
    • Direct contract with SNC-Lavalin
    • Team buildings, Fun@Work activities
    • Free French language classes
    • Learning and Development programs, Training, Career opportunities
    • Employees Wellness Program – fresh fruits, chair massage, counselling sessions, additional sick days, employee wellness rooms
    • Friendly and dynamic work environment
    • CSR & Sport activities
    *6 mandatory evening shifts per month

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