Front Office Analyst

Employer: Linde Global Services Romania SRL
Domain:
  • Others
  • Customer Support - Client Service
  • Administrative Assistance
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • nationwide
    Updated at: 19.09.2021
    Short company description

    Since 2014, Linde Global Services Romania (LGS Romania) is the captive shared service center of Linde plc based in Timisoara, processing and supporting a variety of intra-company functions and services in the area of Order-to-Cash for Linde Germany and Linde Switzerland. In addition, global business streams of Linde plc as Business Reporting & Analytics, Continuous Improvement & Automation, are being actively supported by our professionals. 

    Requirements

    • Great communication skills, both written and verbal
    • Mandatory advanced level (B2/C) of German and intermediate level of English languages
    • Knowledge of MS Office package (Outlook, Excel, Word, PowerPoint) is a plus
    • Equivalent knowledge and experience using ERP systems (SAP preferential)
    • Client support/customer service experience
    • Detailed oriented and problem-solving skills
    • Flexibility, initiative, and organizational skills
    • Ability to learn fast and adapt easily
    • Openness to travel in Germany during training periods

    Responsibilities

    Name of the position: Front Office Analyst
    Team: Therapeutics Team - Medical Gases division
    Reports to position: Team Lead Therapeutics
    Type of role: Full-time, 8hrs/day, 40hrs/week
    Working schedule: Monday-Friday, 8:00 -16:00hrs (Shift 1) and 10:00-18:00hrs (Shift 2)

    Key responsibilities:

    Customer Support:
    • First-level telephone support for existing customers related to medical therapies
    • Offer support for health insurance companies, companies and other third parties
    • Solve customer queries over the phone
    • Coordination of delivery and return dates
    • Creation of service notes, exchange orders
    • Receive and process orders

    Corrections and solving complaints: Analyze complaints and requests from customers and propose solutions; Request approvals, when necessary, for implement corrections and changes; Communicate solutions and feedback to the customer

    Reporting: Creation and delivery of reports required by customer and management as part of business dynamics

    Other info

    In addition to your monthly salary, we offer:
    • 8hrs working schedule with 30 minutes lunch break included
    • Meal tickets in value of 20 RON
    • Annual performance bonus
    • Annual vacation bonus
    • Easter bonus
    • Christmas bonus
    • Monthly Front Office Bonus
    • Gift vouchers for children (1st of June celebration, Christmas celebration)
    • Gift vouchers for women (8th of March celebration)
    • Home office policy
    • Private medical subscription
    • Financial bonuses for life events celebration and unforeseen situations
    • Access to Bookster