Front Office Analyst with German

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Employer: Linde Global Services Romania SRL
Domain:
  • Others
  • Customer Support - Client Service
  • Administrative Assistance
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 02.08.2022
    Remote work: On-site
    Short company description


    Linde Global Services Romania is a service hub, processing and supporting a variety of intra-company functions and services in the area of Order-to-Cash (such as order processing, customer master data, credit management, query management & customer support, invoice processing, customer & data management) for Linde Germany and Linde Switzerland. In addition, global business streams of Linde plc as Business Reporting & Analytics, Continuous Improvement & Automation, are being actively supported by our professionals. 
    We are a team of 200 motivated and proactive professionals, representing a great community for our native colleagues from Germany and Switzerland, using every business experience to enrich our know-how and turn challenges into opportunities of learning and development. Our colleagues, their backgrounds, experiences, talents, knowledge, creativity, and the center culture based on open communication, mutual support and constructive competition while having fun together, are the foundation for our unique trademark. 

    Requirements

    • Great communication skills, both written and verbal
    • Mandatory advanced level (B2/C) of German language
    • Knowledge of MS Office package (Outlook, Excel, Word, PowerPoint) is a plus
    • Equivalent knowledge and experience using ERP systems (SAP preferential)
    • Client support/customer service experience
    • Detailed oriented and problem-solving skills
    • Flexibility, initiative, and organizational skills
    • Ability to learn fast and adapt easily
    • Openness to travel in Germany and to Timisoara during training periods (costs are covered by the company)

    Responsibilities

    Name of the position: Front Office Analyst
    Team: Therapeutics Team - Medical Gases division
    Reports to position: Team Lead Therapeutics
    Type of role: Full-time, 40hrs/week
    Working schedule: Monday-Friday, 8hrs/day within 8:00-18:30 working schedule

    Key responsibilities:

    Customer Support:
    • First-level telephone support for existing customers related to medical therapies
    • Offer support for health insurance companies, companies and other third parties
    • Solve customer queries over the phone
    • Coordination of delivery and return dates
    • Creation of service notes, exchange orders
    • Receive and process orders

    Corrections and solving complaints: Analyze complaints and requests from customers and propose solutions; Request approvals, when necessary, for implement corrections and changes; Communicate solutions and feedback to the customer

    Reporting: Creation and delivery of reports required by customer and management as part of business dynamics

    Other info

    In addition to your monthly salary, we offer:
    • Working schedule – Our working day is covering 8hrs working schedule with 30 minutes lunch break included
    • Meal tickets - We offer you meal tickets with a value of 20 RON
    • Home office - We want you to work however fits you best. We offer the possibility to work from home 50% of the time. For more than 100 km we offer permanent work from home
    • Medical subscription - We know how important health is, so you get a medical subscription through the Allianz Tiriac network, paid by the company
    • Annual Performance bonus – We are rewarding individual performance each year. Based on your performance, your bonus may reach or exceed 1 monthly salary gross
    • Holiday bonus - Each summer we are offering you 1 gross salary (up to max. 7.500 RON, prorated - based on active months in that year) to enjoy you vacation
    • Referral bonuses - We encourage you to refer new candidates to us. We are offering a referral bonus for each candidate recommended, who will become our colleague
    • Life events celebration - In case of marriage, child birth or child adoption, we support you by offering you free days and financial support (based our internal compensation & benefits policy)
    • Additional bonuses - We offer you 150 RON for Christmas and for Easter. Your children will enjoy this benefit too on June 1st, as they will also receive 150 RON; On 8th of March, each woman will receive 150 RON
    • Eyeglasses discount – We are supporting you with 500 RON net (paid once in two years, minimum 1 year seniority) for eyeglasses.
    • Unforeseen situations - In case of unfortunate events, we support you by offering you free days and financial support (compensation & benefits policy)
    • Growing number of vacation days - Work-life balance is essential for us, therefore we offer you extra days covering your previous working experience, as per Romanian law. We start with 21 days/year
    • Birthday Free day - On your birthday, we are surprising you with 1 paid day off to celebrate and enjoy it
    • Professional Development - Great opportunities to develop yourself within the company
    • Team-buildings - We organize yearly team-building activities, so you get to know each other and build trust among your peers
    • Bookster- the road to self-improvement is paved by books. Borrow the books that interest you and your family through the library that comes to your office/home

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