Web developer technical support engineer
Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.
We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage.
Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more han 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
Experience with and proficiency in troubleshooting API problems
Ability to read and understand code and able to write code samples to reproduce
Strong troubleshooting skills including the ability to read and understand logs and
Web protocols (HTTP, TLS, HTML, CSS, etc.)
SQL (any dialect)
Google Workspace APIs and/or Apps Script
Ability to research using internal knowledge bases and public-facing documentation
(Google Developers, StackOverflow, etc.)
A strong sense of business ownership and customer focus
Proficient in at least one of Java, Python, PHP or Go
Experience with Platform-as-a-Service (PaaS)
Provide technical and developer support to customers using client’s office app
products, solutions, and APIs
Identify and document product bugs and feature requests and work with internal
support teams as well as customers to implement effective solutions
Work closely with internal support teams to improve our client’s products
Provide assistance and guidance to users through public forums (third party and
WHAT WE OFFER
Competitive salary package
Advancing opportunities to a level III position
Two months of paid training
Continuous training and certification within our client's products
Teamwork in a multicultural environment, social activities and personal development
Relocation package for candidates living outside of Bucharest.