Customer Services Specialist with Danish

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Employer: Dell Technologies
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 20.09.2021
    Remote work: On-site
    Short company description

    Who we are

    We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

    Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

    Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

    Requirements

    Take the first step towards your dream career
    Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

    Essential Requirements:
    - 1+ year of work experience / position is also suitable for fresh graduates
    - Fluent communication skills in English and Danish
    - Excellent communication skills
    - Outstanding customer care to solve customer issues in an efficient way, building a seamless customer experience
    - Refined problem-solving skills

    Responsibilities

    Join us as a Customer Services Specialist on our Customer Care team in Bucharest, Romania to do the best work of your career and make a profound social impact.

    What you’ll achieve
    As a Customer Services Specialist, you will be the customer advocate, ensuring complex issues are taken care of quickly and efficiently while providing the best customer experience. You will become a specialist in Dell Technologies products, solutions and capabilities, experimenting with new innovations and discussing best practices with your team.

    You will:
    - Investigate and resolve pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the problem
    - E-mail and phone communication to support sales service provided to customers
    - Advise and support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction
    - Enhance the value of the positive customer experience through the knowledge, information and advice given
    - Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day

    Other info

    If a customer experiences a problem using a Dell Technologies product or service, the Customer Services team has the knowledge at their fingertips to answer their questions – by phone or email. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems. What’s more, we report issues to design departments to make sure Dell Technologies continues to provide products that are better than ever. To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.

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