Technical support engineer (Construction project management software)

We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

Our client is an American software company founded in 1982. The company deals with the development of 2D and 3D software that are used in architecture, engineering, construction, production, media and in the entertainment industry. The company is headquartered in San Rafael, California. They have 7200 employees worldwide.

REQUIREMENTS:
Excellent written and verbal English communication skills. (required)
Studies in Architecture or Construction (required)
Knowledge of INVENTOR/Autocad/BIM
Previous experience in B2B technical support would be a plus
A passion for helping people
Aptitude for problem-solving
Ability to thrive in a fast-changing environment
German, French or Italian language skills would be a plus

What is this position about?
You will be responsible for resolving customer issues reported to Autodesk via phone, web, online forums, and other channels, and documenting these for our Knowledge Base.

What will you do?
Provide timely, friendly and efficient assistance to customers on a variety of issues and questions
Document problems and solutions in short and clear articles for our knowledge base
Research, verify, and document product issues
Manage customer expectations by providing timely updates on progress