Junior Project Manager

Employer: confidential
Domain:
  • Marketing
  • Advertising
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 26.09.2021
    Requirements

    Must Have Skills

    • Proficiency in MS Office Suite and Internet Applications
    • Previous experience with Visio
    • Business Analysis

    Good to Have Skills

    Previous experience with: Digital Marketing, Marketing Automation, Customer Journey Mapping

    Qualification Required: College Graduate / Post Graduate – B.Tech / BCA / MCA/ MBA (marketing) Preferred

    Responsibilities

    • Business Analysis & advising on key Marketing campaigns and initiatives
    • Suggesting suitable Target Audience and assisting in Content Development
    • Directly responsible for on-boarding new service offering in the Market and providing trainings
    • End to End Project Management
    • Managing area operations for rendering and achieving quality services; monitoring high end problem resolution team on performance bottlenecks
    • Conducting day to day analysis for operational metrics like SL, CSAT, Utilization and report generation at process level.
    • Providing value added solution services by program reviews; monitoring the post service activities like follow up with the clients, service reminders and handling customer grievances for superior solution center experience
    • Managing queue handling and day-to-day analysis for maintaining SL; monitoring day to day resolution closures and case aging to ensure timely resolution
    • Framing work direction & plan for associates after assessment of their capabilities
    • Preparing & presenting various weekly/monthly MIS reports pertaining to process/productivity
    • Implementing systems, migrating systems to upgraded versions to achieve efficiency in various operation, spearheading process improvement initiatives
    • Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process

    Other info

    What rewards will you get from us?

    Everything considered a company standard nowadays, plus more!
    work-from-home flexibility, notebook, mobile phone.

    On top of this, we offer:

    • Flexible working hours
    • Client facility
    • Informal and friendly environment
    • Potential to grow
    • Professional education