Technical Support with Dutch | remote

Employer: SalesConsulting
Domain:
  • Customer Support - Client Service
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • nationwide
    Updated at: 17.09.2021
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    • Need to be a native or near-native speaker in: Dutch and English
    • Must love music and gadgets!
    • Interested in home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software.
    • Customer service oriented with excellent communication skills.
    • Ability to troubleshoot problems, research and find answers to consumer questions

    Responsibilities

    • Provide outstanding technical assistance to our customers through live troubleshooting and problem isolation.
    • Identify, analyze and solve software and hardware issues.
    • Work with music services and all operating systems (Mac, Android, Windows and iOS).
    • Handling Pre-sales and Sales opportunities through both voice and e-mail contact and placing orders
    • Providing clear and excellent customer care to existing or new customers
    • Follow-up with the customer until the issue is resolved.