Trainer with German

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Angajator: IGT Solutions
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 17.09.2021
    Scurta descriere a companiei

    IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.

    Cerinte

    Fluent in German is mandatory as well as good command in English
    Strong written and verbal communication skills
    Top Customer and Client handling skills
    Experience in process/soft skills/up-skilling training
    Min. 2-3 years of experience in hands-on Training delivery - direct experience in BPO environments is a strong advantage

    Responsabilitati

    Ensure successful planning and execution of training needs
    Measure program training effectiveness
    Provide associates and supervisors with guidance, mentoring and support focused on performance improvement
    Send reports to the Operations team on the progress/pending status of the training activities including suggests for process or training improvement opportunities
    Review content at regular intervals to ensure all updates are incorporated
    Participate in internal & external calibrations
    Conduct refresher trainings based on TNI
    Manage knowledge check for new hires & production staff our new Trainer you will be responsible for planning, facilitating and delivering ongoing process training in an international BPO environment.
    The overall objective is to ensure our teams are knowledgeable and capable of delivering top customer service in an accurate, courteous and constant manner. You will be the know-how master elevating the knowledge level of our staff, helping them be successful in offering customer service up to leading global brands’ expectations

    Alte informatii

    As our new Trainer you will be responsible for planning, facilitating and delivering ongoing process training in an international BPO environment. The overall objective is to ensure our teams are knowledgeable and capable of delivering top customer service in an accurate, courteous and constant manner. You will be the know-how master elevating the knowledge level of our staff, helping them be successful in offering customer service up to leading global brands’ expectations.