Trainer with German
Acest job nu mai este activ!Vezi toate job-urile IGT Solutions active.Vezi toate job-urile Trainer with German active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | IGT Solutions |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 27.11.2021 |
Remote work: | On-site |
IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.
Cerinte
Fluent in German is mandatory as well as good command in English
Strong written and verbal communication skills
Top Customer and Client handling skills
Experience in process/soft skills/up-skilling training
Min. 2-3 years of experience in hands-on Training delivery - direct experience in BPO environments is a strong advantage
Ensure successful planning and execution of training needs
Measure program training effectiveness
Provide associates and supervisors with guidance, mentoring and support focused on performance improvement
Send reports to the Operations team on the progress/pending status of the training activities including suggests for process or training improvement opportunities
Review content at regular intervals to ensure all updates are incorporated
Participate in internal & external calibrations
Conduct refresher trainings based on TNI
Manage knowledge check for new hires & production staff our new Trainer you will be responsible for planning, facilitating and delivering ongoing process training in an international BPO environment.
The overall objective is to ensure our teams are knowledgeable and capable of delivering top customer service in an accurate, courteous and constant manner. You will be the know-how master elevating the knowledge level of our staff, helping them be successful in offering customer service up to leading global brands’ expectations
As our new Trainer you will be responsible for planning, facilitating and delivering ongoing process training in an international BPO environment. The overall objective is to ensure our teams are knowledgeable and capable of delivering top customer service in an accurate, courteous and constant manner. You will be the know-how master elevating the knowledge level of our staff, helping them be successful in offering customer service up to leading global brands’ expectations.
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