Order Management Analyst (Core Team) with French

Employer: Bosch Service Solutions SRL
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 21.09.2021

    Company Description

    At Bosch,

    At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives.

    Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

    Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services.

    Using the latest technology, the opportunities of the Internet of Things and speaking over 18 foreign languages, Bosch Service Solutions Timisoara operates successfully in two fields: Business Services and Shared Services. The experts offer support in areas such as Finance, Accounting, Controlling, Purchasing and Sales Commercial. The team of professionals, also have expertise in areas such as Technical and IT, Customer Care, Production Support and other services. "

    we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives.

    Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

    Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services.

    Using the latest technology, the opportunities of the Internet of Things and speaking over 18 foreign languages, Bosch Service Solutions Timisoara operates successfully in two fields: Business Services and Shared Services. The experts offer support in areas such as Finance, Accounting, Controlling, Purchasing and Sales Commercial. The team of professionals, also have expertise in areas such as Technical and IT, Customer Care, Production Support and other services. "

    Global Services in Timisoara

    We support Bosch Group in areas such as Finance, Accounting, Controlling and Purchasing.

    Our Finance & Accounting specialists find efficient solutions to ensure the smooth running of all finance and accounting processes.

    Controlling Shared Service portfolio includes a broad range of services such as cost center controlling, budgeting and forecasting, controlling of internal and external charging, monthly business reporting, and sales analysis.

    Commercial Customer Support is performing activities related with commercial and logistics topics for automotive customers. The main activities include: tracking and monitoring of sales targets, supporting collection and dispute management, maintenance of customer specific logistics and sales elements.

    In addition, our Purchasing specialists in Timisoara offer a wide range of services: process a purchase requisition to purchase order, including parts-on-stock, process invoice clearing, negotiate Bosch suppliers' offers, manage suppliers' changes, onboard and maintain globally Bosch suppliers' e-Catalogues, offer global support for tenders and general back-office support for our clients for any indirect purchasing activity. Additionally, as of 2020, a new Category Experts Hub is developing in Timisoara.

    Qualifications

    • Language skills: French C1 and English B2;
    • Excellent written and oral communication skills;
    • Customer Service experience;
    • Attention to detail;
    • Analytical thinking;
    • Ability to synthesize;
    • Team-player;
    • PC skills: MS Office (Excel, Word);
    • Multitasking;
    • Solution oriented;
    • Proactivity and reliability;
    • Good conflict management;
    • Independent decision making;
    • Adaptability;
    • Customer orientation skills;
    • Active listening and quick comprehension.



    Additional Information

    #LikeABosch Benefits:

    • The 13-th salary;
    • Meal tickets;
    • Medical subscription - We know how important health is, so you get a medical subscription through the Regina Maria network, paid by the company;
    • Relocation package;
    • Language courses - We invite you to learn new languages in your free time and get a discount of up to 600 Ron/module;
    • Professional development - Great opportunities to develop yourself within the company;
    • Life events celebration - Your family is growing while working at Bosch? We congratulate your newborn with a 1000 Euro bonus;
    • Growing number of vacation days - Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in Bosch;
    • Home office - Possibility to from home a few days per month;
    • Health and sport benefits - Because your health is a priority to us;
    • Various discounts to our partners;
    • Inspiring working conditions;
    • Diversity and multicultural mindset;
    • Bookster - the road to self improvement is paved by books.
    Job Description

    • Timely and Accurate Order & Quotation Processing in SAP;
    • Provide customers with information related to price and availability, order status, products etc.
    • Process customer returns via SAP;
    • Claims management;
    • Manage the open orders by extracting and analysing
    • SAP reports;
    • Monitoring the order status for invoicing purposes;
    • Keeps customer informed about its order execution status on daily basis;
    • Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved;
    • Ensure customer issues via telephone/email are dealt with promptly and within a minimum timeframe;
    • Raise requests for creating and updating SAP data (customer master data).
    • Communicate with other departments to ensure that customers' needs and claims are being dealt with promptly;
    • Active participation for the project related continuous improvement process.