Receptioner / Front Desk Clerk

Employer: JW Marriott Grand Hotel
  • Customer Support - Client Service
  • Tourism
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 21.09.2021

    Position Summary:

    - Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room keys.
    - Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
    - Answer, record, and process all guest calls, messages, requests, questions, or concerns.
    - Coordinate with Housekeeping to track readiness of rooms for check-in. 
    - Supply guests with directions and information regarding property and local areas of interest.
    - Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
    - Complete designated cashier and closing reports in the computer system.
    - Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

    Ideal Candidate:

    - Fluent English + another foreign language would be considered a plus (Hebrew);
    - Very good computer skills (Opera system knowledge represents an advantage);
    - Customer service-oriented;
    - Warm, friendly, outgoing personality, very good hospitality skills;
    - Excellent communication skills, calm professional disposition, ability to support and help co-workers;
    - Ability and desire to learn;
    - Honesty, ability to meet standards and appearance;
    - Willing to work on weekends, holidays, and flexible shifts.